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General FAQ
What is LotusTrax and how much does it cost?
LotusTrax is an all-in-one field service management software designed for home service businesses. We offer three subscription plans: Seedling ($60/month for up to 2 teams and 50 customers), Lotus Flower ($120/month for up to 5 teams and 299 customers), and Zen Garden ($180/month for unlimited teams and customers with QuickBooks integration).
Can I try LotusTrax before subscribing?
Yes! We offer a full two-week free trial with access to all features. No credit card is required to start your trial. You can explore all the features and set up your business before deciding on a subscription plan.
Is my data secure?
Yes, we take data security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and regular backups to protect your business information. We never sell or share your data with third parties.
What types of businesses use LotusTrax?
LotusTrax is designed for home service businesses including lawn care, landscaping, HVAC, house painters, house cleaning, pool cleaning, and similar service providers who need to manage teams, schedule jobs, and handle customer billing.
How do I get started with LotusTrax?
Visit app.lotustrax.com and click "Try it Now". Our guided tour will walk you through setting up your company, adding teams and customers, and scheduling your first job. You can also import existing customer lists from spreadsheets.
Is there a mobile app available?
Yes, LotusTrax offers both iOS and Android mobile apps for field teams to manage their daily work. The apps allow teams to view schedules, complete jobs, capture verification photos, and more.
What kind of support do you provide?
We provide email and phone support during business hours. Our team is based in O'Fallon, IL, and we pride ourselves on responsive, personal service. Every account also includes access to LotusConnect, our AI assistant that helps with app navigation and common questions.
LotusConnect FAQ
What is LotusConnect, and how does it work within LotusTrax?
LotusConnect, also known as Lily, is an AI assistant integrated into LotusTrax. It provides answers to questions about using the app, assists with understanding features, and offers guidance on completing tasks. It's like a virtual help guide embedded in the app.
Can LotusConnect complete tasks for me in LotusTrax?
No, LotusConnect can't complete tasks for you. It's designed to assist with understanding how to use the app by answering questions, explaining features, and guiding you through processes, but it does not automate tasks or interact with your data.
How can LotusConnect help me with the LotusTrax app?
LotusConnect helps by answering questions related to navigating the app, explaining how to perform specific actions, and offering step-by-step guides. If you're unsure how to use a feature, you can ask LotusConnect for assistance.
What kind of questions can I ask LotusConnect?
You can ask LotusConnect questions about how to use specific features in LotusTrax, like scheduling jobs, sending invoices, or managing your team. It's also helpful for troubleshooting common issues or understanding the app's settings.
Can LotusConnect access or analyze my business data?
No, LotusConnect cannot access, analyze, or interact with your business data. It strictly provides assistance based on general knowledge of the app and its features.